Refund policy

Last Updated: September 2026

At The Little Luxe, we carefully check and pack every order before dispatch to make sure it reaches you safely and correctly. 🤍

1. No Returns or Refunds for Change of Mind

  • We currently do not accept returns or refunds for reasons including:
  • Change of mind
  • Ordered the wrong product
  • Ordered the wrong size/variant
  • Product no longer required
  • Personal preference
  • Product not being as expected based on the product description/images
  • Any other reason unrelated to the product being damaged or incorrectly delivered.

Please carefully check your order details before completing your purchase.

2. Damaged Product

If your order arrives damaged, please contact us within 48 hours of delivery.

To process your request, you must provide:

  • Order number
  • Clear photos of the damaged product
  • Clear photos of the outer packaging
  • An unboxing video, if available

After reviewing the case, we may offer a replacement or refund, depending on the situation and product availability.

3. Wrong Product Received

If you receive a product that is different from the product you ordered, contact us within 48 hours of delivery.
Please provide:

  • Order number
  • Photo/video of the product received
  • Photo of the shipping label/package

After verification, we will arrange an appropriate resolution, such as a replacement or refund.

4. Important Conditions

  • Claims must be reported within 48 hours of delivery.
  • Products must not have been intentionally damaged, used improperly, altered or modified.
  • For damaged/wrong-product claims, photographic/video evidence may be required.
  • Refunds, where approved, will be processed through the original payment method where applicable.
  • Refund processing time may depend on the payment provider/bank.
  • Personalised products may have additional restrictions because they are made specifically according to the customer's requirements.

5. How to Contact Us

For return/refund-related issues, contact us at:
Email: thelittleluxe@zohomail.in
Instagram: @TheLittleLuxe.co.in

Subject: Return/Refund Request – Order #[Order Number]
We'll review your request and get back to you with the next steps.